Last Updated: June 8, 2021
“Personal information” (also referred to as “personal data”) is information or data that can be used to identify an individual and may include your name, title, mailing address, e-mail address, phone number, identification number (such as a driver’s license number), date of birth or image. Personal information may also include device identifiers, data and telemetry (such as IP addresses) when such data is linked to a specific device and person.
We collect personal data only to the extent necessary to ensure that you can access and use the App.
In order to use the App, a user must first complete a registration form. During registration, a user is required to give certain information (such as name, phone number and/or email address). Additionally, we may collect and store personal data that a user chooses to provide to us, at their sole discretion, without us requiring them to do so. This may occur, for example, when a user discloses certain personal data to us when contacting us or when choosing to store certain personal data in the App as part of the use of such product.
We also track, collect and analyze usage data within the App.
2.1 Interacting with TrueTandem
Most of the personal data we collect is provided to us voluntarily. We collect personal information when you:
- register online or order any of our products, including the App
- voluntarily complete a customer survey or provide feedback on any of our message boards or via email
- use the App
The personal information collected by TrueTandem may be used for certain business purposes including:
- to assist in the development and marketing of our products
- to establish and maintain effective relationships with users of our products, including the App
- to respond to specific requests
- to manage, develop and improve our business and operations
We may also disclose information about you if required to do so by law, court order, subpoena or other legal process or we determine that disclosure is necessary or advisable for purposes of national security, law enforcement, or other issues of public importance.
TrueTandem maintains physical, technical and procedural safeguards designed to protect your personal information from loss and unauthorized access, copying, use, modification or disclosure. Unfortunately, no data transmission or data storage medium, whether electronic or physical, is impenetrable. As a result, we endeavor to protect your personal information, but we cannot warrant the security of any information you transmit or otherwise provide to us, and such provision of personal information is at your own risk. Once we receive your personal information, we make commercially reasonable efforts to maintain its security on our systems.
TrueTandem applies a general rule of keeping personal information only for as long as required to fulfill the purposes for which it was collected. However, in some circumstances we may retain personal information for longer periods of time. In specific circumstances we may also retain your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges. When we have no ongoing legitimate business need to retain your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will endeavor to securely store your personal information and isolate it from any further processing until deletion is possible.
Section 4. What are your rights?
4.1 Fundamental Rights
You have the right to be informed of your personal data which TrueTandem has stored and processes, and you may at any time require that TrueTandem cease storing and processing your personal data.
4.2 Additional Rights
Depending on your state (or country) of residence, you may also have the right to:
- request that we update the personal data we hold about you and/or correct such data that you believe is inaccurate or incomplete
- restrict the way in which we use your personal data (e.g., if we have no legal right to keep using it) or limit our use of your personal data (e.g., if your personal data is inaccurate or unlawfully held)
- withdraw the consent you have given us to process your personal data (where we process your personal data on the basis of your consent)
- request that we delete the personal data we hold about you
- lodge a complaint with the data protection or privacy authority in your state (or country) of residence regarding our processing of your personal data
If you are interested in exercising one or more of the rights described above, you can contact our Director of Administration, Compliance & Security at firstname.lastname@example.org. Because we want to avoid taking action regarding your personal data at the direction of someone other than you, only you or an “Authorized Agent” permitted to act on your behalf may submit such a request. An “Authorized Agent” means a natural person or a business entity you have authorized to act on your behalf by providing your written permission. Please note, we may deny a request from an Authorized Agent if they do not submit proof that they have been authorized by you to act on your behalf.
Your request must provide sufficient information to allow us to verify that you are the person about whom we collected personal data, or an Authorized Agent, and describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it. Please note that we may require proof of your identity before we can give effect to these rights.
We will not discriminate against you if you decide to exercise your rights under applicable law.
We cannot respond to your request or provide you with personal data if we cannot verify your identity or authority to make the request and confirm the personal data we maintain relates to you. To verify your identity, we will seek to match any personal data you provide when you (or an Authorized Agent) submit your request with respect to any personal data we already maintain.
Address: 520 Huntmar Park, Suite A, Herndon, VA 20170)
Corporate Office: (703) 889-6008