Business Operations Systems

businesstechAll business is driven by technology. From email, to collaboration, to customer management systems, our clients rely on their technology not only to work, but to work for them. TrueTandem works with clients to design and deploy solutions that meet the unique needs of their organization and work style.

Our services include:

  • Dynamics CRM Consulting
  • SharePoint Custom Site Development
  • Messaging and Collaboration
  • Business Workflow Automation

Our Success

Annie E. Casey Foundation

SpLogo_AECFThe Annie E. Casey Foundation (AECF) makes grants to help states, cities, and neighborhoods to create innovate and responsive programs and solutions to support disadvantaged children.

AECF was managing their grants through a number of different paper and electronic systems, none of which could meet the growing needs of the organization on its own. Even with multiple systems, it was still difficult to get a clear picture of the grant pipeline, see where a particular grant was in the process, and report on program progress.

TrueTandem’s Grants Management solution was implemented with collaboration from the user community. The team gathered feedback on current processes and worked to automate those processes into the system framework. Releases were evaluated by the user community and TrueTandem was able to make changes in response to issues.

The entire grants management system is now automated. The TrueTandem solution allows the AECF grants management team to:

  • Automate the planning of its annual grant budget
  • Initiate and track a grant through its entire process while providing reporting along every step
  • Provide executive leadership with better insights into the Foundation’s finances resulting in a more improved and efficient distribution of funds
  • Integrate the grant process from initial application through the creation of check request with back office accounting system


Management Concepts

gI_60339_Management ConceptsMangement Concepts is a private organization that provides a variety of training courses for the federal workforce. They needed better integration between their call center, which helps students get registered for classes, and the student database.

The TrueTandem solution allows call center operators to quickly locate student records and pull up the needed information to get them registered for the right courses quickly. The new system eliminates the duplication of data collection efforts that had plagued both the company and registrants.



Department of Transportation

triscallion logoThe Department of Transporation (DOT) mission is to ensure a fast, safe, efficient, accessible and convenient transportation system. TrueTandem provides complex development support to make the Agency’s SharePoint system work with their rulemaking systems for funding distribution. Through custom development, the team has replaced legacy applications and has enabled the agency to manage their grant making, HR, and social media systems with internal resources.