TrueTandem has developed a multistep "Make it Real" (MIR) process used to help aid the discovery process in order to best deliver a fully functional and usable system. Too often systems are developed from a functional specification that doesn't accurately portray how the users of a system will be using it in their daily work processes.
Users are then forced to change the way they want to work to fit a new solution rather than have the solution fit the way they want to do their work. While functional specifications are helpful, they often do not portray the whole story. Through a series of Day in the Life and Storyboard sessions, the TrueTandem MIR process ensures that the full story behind the specifications is captured.